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Orders & Payments
Below are some of are common questions about Orders & Payments
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), as well as secure express checkout options like Apple Pay, Google Pay, and PayPal. All transactions are fully encrypted and secure.
How do I know if my order was successful?
Once your order is placed, you will automatically receive an order confirmation email containing your order number and summary. If you don't see it in your inbox within a few minutes, please check your spam or promotions folder.
Can I change or cancel my order after placing it?
We process orders quickly to ensure they reach you as soon as possible. Because of this, changes or cancellations can only be requested within 24 hours of placing your order. If you need to make a change, please get in touch with our customer support team immediately and include your order number.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
Yes, we ship worldwide! International shipping rates and delivery times are calculated at checkout based on your destination. Please note that customs duties or import taxes may apply depending on your country's regulations.
When will my order be shipped?
Standard orders are processed and packaged within 1 to 2 business days (excluding weekends and holidays). You will receive a shipping confirmation email with a tracking number as soon as your package leaves our warehouse.
What is your return policy?
We want you to love your purchase! We offer a 30-day return policy for most unused, unopened items in their original packaging. For hygiene and safety reasons, certain items under our beauty and self-care categories cannot be returned once opened. Please reach out to our support team to initiate a hassle-free return.
How long will it take until I receive my order?
Orders are typically processed within 1–3 business days after payment is confirmed. Once shipped, delivery times vary depending on your location and the shipping method selected at checkout. You'll receive a tracking number via email as soon as your order is on its way so you can monitor its progress. Please note that delivery times are estimates and may be affected by carrier delays or other unforeseen circumstances.